Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Develop ER and IR policies and plans
   • Determine long term ER strategy according to organisational objectives
   • Analyse existing ER performance in relation to workforce objectives
   • Evaluate options in terms of cost-benefit, risk-analysis and relevant industrial instruments
   • Consult relevant internal stakeholders and develop IR policies and plans
   • Identify the skills and knowledge relevant for management and the workforce to effectively implement these strategies and policies
2. Implement ER and IR policies and plans
   • Develop implementation plan and contingency plan for ER and IR policies and strategies
   • Organise training and development for identified requirements to support ER and IR plan
   • Agree on changes required by the organisational policies and implementation plan
   • Document procedures for addressing grievances and conflict according to organisational policies and procedures
   • Identify and communicate key procedures for addressing grievances and conflict to stakeholders
   • Review ER and IR policies and plans and establish whether they are meeting their intended outcomes
3. Manage negotiations to resolve conflict
   • Develop and deliver training to individuals in conflict-management techniques and procedures
   • Identify, and where relevant alleviate or eliminate, sources of conflict or grievance according to legal requirements
   • Evaluate documentation and other information sources and clarify issues in dispute and ensure completeness, balance and relevance
   • Obtain expert or specialist advice and/or refer to precedents, if required
   • Determine and apply negotiation strategy
   • Advocate the organisation’s position to reach a resolution that aligns with organisational objectives

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement ER and IR policies and plans in at least one work area.

In the course of the above, the candidate must:

analyse organisational documentation and determine long-term ER objectives and current ER performance

collaborate with others to develop and review IR policies and plans

develop implementation and contingency plans for IR policies

identify the skills and knowledge needed to implement the plan and organise training and development for self and staff

document and communicate strategies and procedures for eliminating and dealing with grievances and disputes

train others in conflict-resolution techniques

manage IR conflicts, including advocating the organisation’s position during negotiations and documenting, implementing and following up agreements.

---

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

relevant IR legislation or regulations

key features of enterprise and workplace bargaining processes

key features of relevant entities in the current Australian IR system, including courts and tribunals, trade unions and employer bodies

key sources of expert ER and IR advice

relevant organisational policies and procedures

key features of organisational objectives

key aspects of cost-benefit, risk-analysis and current legislative requirements.

---